Safran Test Cells - Field Service Representative in China
Essential Duties and Responsibilities:
- • Develop and maintain strong and long term relationships with customers
- • Develop and maintain local suppliers and partners network.
- • Build an effective communication between all Safran TC, customers, suppliers and partners in order to maintain stakeholders' cohesion and commitment, and enable the projects performance.
- • Supporting day-to-day communication between local and distant stakeholders for converging on accurate definition of need, specification, technical interfaces and project dependencies.
- • Support actively the Safran Test Cells local supply chain, on site installation, commissioning, and SMS activities
- • Anticipate customers need and co-develop a strategy for SMS growth
- • Provide input and recommendation on new services development roadmap.
- • Launch, manage multi-services actions and track benefits, for assigned customers
- • Support in building up the scope proposal, coordinating the quote and rolling out critical SMS contracts
- • Roll out the SMS support system for a contract or a program of services (local and distant sites)
- • Support in coordinating the development of new multidisciplinary services
- • Lead his activities as project (scope, time, resources, cost, integration, communication, risk, quality, purchase)
- • Ensure arbitrage and co-decision on technical option in his scope. Give orientation to Senior Management decision
- • Achieve budget goals, leadtime and quality for his portfolio of activities under his responsability. Be accountable for field service performance in China.
- • Edit lessons learned, improve practices for the benefit the global SMS team
Other Duties and Responsibilities:
- • Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures
- • Other duties as assigned
- • Bachelor's degree in related field required
- • 5-8 years of experience required
- • Proven experience in Project Management of approximately $2M-$10M of yearly budget
- • Able to apply PMI or equivalent methodology
- • Proven skill in more than one Test Cells profession
- • Fluent in Chinese and English
- • Demonstrated awareness of international variances in cultural pertaining to global SMS activities
- • Proven ability to make sound judgments and decisions and have an understanding of how decisions affect business lines and the organization as a whole.
- • Ability to acquire expertise in different field service capabilities
- • Ability to survey his customers and co-develop a strategy that can formulate an opportunity for SMS
- • Ability to understand customers specific and generic, explicit and non-explicit needs, and support in proposing taylor made solutions
- • Able and willing to travel up to 50% of the time both domestically and internationally, as required
- • Strong communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive customer service experience, even in case of claim or severe dissatisfaction
- • Demonstrate accuracy and thoroughness; actively seeks opportunities to improve and promote quality and monitors own work to ensure quality is met
- • Self-motivated, driven, organized, detail oriented, able to multi-task, able to prioritize activities
- • Self-starter with ability to work under pressure to deliver targets on time
- • Ability to locate and establish business relationships with key customer decision makers
- • Ability to manage multiple project activities and communicate goals, objectives, lead highly multidisciplinary team, identify and manage external stakeholders
- • Ability to work in different cultures with successful outcome
- • Ability to build consensus with support teams to provide customers with an excellent service
- • Proficient in MS Office programs to include Excel, Word, PowerPoint, and Outlook
Safran集团已被汤森路透公司（Thomson Reuters）列入全球创新力公司100强（Top 100 Global Innovators）并荣登“快乐工作（Happy at work）”公司光荣榜。集团在优兴咨询公司（Universum）法国年轻工程师心目中最佳雇主排名中位列第4位。