Safran Test Cells - Field Service Representative in China



Shanghai/上海, 中国
无固定期限合同, 全职
汉语 精通, 英语 熟练


Essential Duties and Responsibilities:

  • • Develop and maintain strong and long term relationships with customers
  • • Develop and maintain local suppliers and partners network.
  • • Build an effective communication between all Safran TC, customers, suppliers and partners in order to maintain stakeholders' cohesion and commitment, and enable the projects performance.
  • • Supporting day-to-day communication between local and distant stakeholders for converging on accurate definition of need, specification, technical interfaces and project dependencies.
  • • Support actively the Safran Test Cells local supply chain, on site installation, commissioning, and SMS activities
  • • Anticipate customers need and co-develop a strategy for SMS growth
  • • Provide input and recommendation on new services development roadmap.
  • • Launch, manage multi-services actions and track benefits, for assigned customers
  • • Support in building up the scope proposal, coordinating the quote and rolling out critical SMS contracts
  • • Roll out the SMS support system for a contract or a program of services (local and distant sites)
  • • Support in coordinating the development of new multidisciplinary services
  • • Lead his activities as project (scope, time, resources, cost, integration, communication, risk, quality, purchase)
  • • Ensure arbitrage and co-decision on technical option in his scope. Give orientation to Senior Management decision
  • • Achieve budget goals, leadtime and quality for his portfolio of activities under his responsability. Be accountable for field service performance in China.
  • • Edit lessons learned, improve practices for the benefit the global SMS team

Other Duties and Responsibilities:

  • • Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures
  • • Other duties as assigned



  • • Bachelor's degree in related field required
  • • 5-8 years of experience required
  • • Proven experience in Project Management of approximately $2M-$10M of yearly budget
  • • Able to apply PMI or equivalent methodology
  • • Proven skill in more than one Test Cells profession
  • • Fluent in Chinese and English


  • • Demonstrated awareness of international variances in cultural pertaining to global SMS activities
  • • Proven ability to make sound judgments and decisions and have an understanding of how decisions affect business lines and the organization as a whole.
  • • Ability to acquire expertise in different field service capabilities
  • • Ability to survey his customers and co-develop a strategy that can formulate an opportunity for SMS
  • • Ability to understand customers specific and generic, explicit and non-explicit needs, and support in proposing taylor made solutions
  • • Able and willing to travel up to 50% of the time both domestically and internationally, as required
  • • Strong communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive customer service experience, even in case of claim or severe dissatisfaction
  • • Demonstrate accuracy and thoroughness; actively seeks opportunities to improve and promote quality and monitors own work to ensure quality is met
  • • Self-motivated, driven, organized, detail oriented, able to multi-task, able to prioritize activities
  • • Self-starter with ability to work under pressure to deliver targets on time
  • • Ability to locate and establish business relationships with key customer decision makers
  • • Ability to manage multiple project activities and communicate goals, objectives, lead highly multidisciplinary team, identify and manage external stakeholders
  • • Ability to work in different cultures with successful outcome
  • • Ability to build consensus with support teams to provide customers with an excellent service
  • • Proficient in MS Office programs to include Excel, Word, PowerPoint, and Outlook


Safran SA


Safran集团已被汤森路透公司(Thomson Reuters)列入全球创新力公司100强(Top 100 Global Innovators)并荣登“快乐工作(Happy at work)”公司光荣榜。集团在优兴咨询公司(Universum)法国年轻工程师心目中最佳雇主排名中位列第4位。